SHIPPING AND RETURN

Returns and shipping policy:

As you are submit your order with us, we are assume that you are agree with our returns and shipping policy which are bellow:

Packing and Handling time:

Packing and handling is the time we need for inventory checking, packing and labeling your order and handle them to the shipping company (USPS, UPS, DHL, Fedex …).  We promise to have maximum up to 2 business days (which not include holiday and weekends) for packing and handling your order .In general, if you paid for the order after 12:00PM, the earliest time your order may leave our store is next day.

Packing & handling time is not Shipping time:

Packing & handling time should not be confused with Shipping time. While packing & handling time is the time for us to make your order ready and handle it to shipping companies, the Shipping Time is the time shipping companies need to deliver the package to you. Every order needs packing & handling time, and the type of shipping you chose (express, overnight, or normal shipping) should not affect the packing & handling time. However, we prioritize to process orders with fast shipping option first.

Next Day Shipping:

At this moment, we are not offer next day shipping. We will notify you if this option is available in the future.

Weekend delivery

Unless customers choose a express  or special shipping method, all orders are shipped by default shipping method. We do not guarantee the delivery in weekend (Saturday, Sunday)  because it is shipping companies’ responsibility.

After your order is shipped, the receipt will be e-mailed to you. It provides you information about the shipment’s tracking number that you can use to track your package.

Office hours:

Our office hours are Mon-Fri 9:00AM – 5:00PM Eastern time. During this time, customer can contact us by email info@hoabeautylashesusa.com or by phone : 703-217-7285.  Outside of these times, customers can text or email us to above e-mail and phone. We will try best to give feedback as soon as possible.

Damages:

If there is an issue with your order such as damages or wrong items, please contact us during three (03) days of receiving the order. In this case, the return is free of charge and free of restocking fee. Otherwise, customers have 14 days (2 weeks) of return the orders with subject of 15% of restocking fee. After 14 days, we do not offer refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. The cost of shipping back the return order is customer’s responsibility.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hoabeautylashesusa.com.

Sale items (if applicable)

Only regular priced items is eligible for refund. On-sale items, or promoted discounted items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an e-mail at info@hoabeautylashesusa.com and send your item to: 512 E. Main St.  Purcellville Virginia US 20132.

Return

To return your product, you should mail your product to: 512 E. Main St.  Purcellville, Virginia US 20132. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a tractable shipping service, or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 International Shipping:

We do ship international. We have received numbers of order from clients who live in Canada, and Australia, Two things must be considered if you are from these countries.

First, we do not know exactly how long your order will be delivered. It depends on the shipping carrier you chose, and the time needed for clearing the custom of your country.

Second, your order is a subject to be charged import tax. Please note that, we are not responsible for the import tax, and have no idea how much it would be. You should refer to you customs office agencies’ documentations and guidelines (using links provided bellow) to find the import tax rates for products that you are interested to buy from us.

Third, we are not responsible for any issues related to the return shipment because of non-paid import tax such as damages, lost during the return to us, or any delay. You may claim refund for your non-paid import tax order, but only after we receive the package. Your refund will be subject for restocking free 15%, and the shipping cost that we have spent on your order to ship it to you.